Everything Denver asks us before booking

Book online in about two minutes: pick a service, your home size, any add-ons, and a date and arrival window that works. You'll get an email confirmation right away, and a reminder the day before. Prefer a human? Call us at +1 (341) 242-8759 and we'll set it up on the spot.

No — most of our clients aren't. You can leave a key, share a door code, or let a building concierge know. Tell us your preferred entry method in the booking notes and we'll follow it exactly, every visit.

Yes. Reschedule or cancel free of charge up to 24 hours before your arrival window — just call or email. Cancellations within 24 hours may incur a 50% fee, since that slot was held for you. Full details are in our booking policy.

Most one-time cleans can be scheduled within 2–4 days. Recurring clients get a standing slot that's always theirs. For move-out cleans at month-end — Denver's busiest window — a week of notice is smart.

The Denver metro: Wash Park, Cherry Creek, Capitol Hill, Congress Park, the Highlands, City Park, Baker, Five Points, and nearby neighborhoods. Not sure if you're in range? Ask — if we can't reach you, we'll say so straight away.

Flat rates by home size — no hourly guessing, no surprise totals. You see the exact price before you book, and that's what you pay. Add-ons like inside-the-oven or interior windows are priced individually so you only pay for what you want.

Never before the work is done. When you book, we place a hold (authorization) on your card for the quoted amount; it's only captured after your cleaning is completed. If we cancel or you cancel in time, the hold is released and nothing is charged.

Yes, optionally. During checkout you can choose to securely save your card with Square, our payment processor — we never see or store the number ourselves. Saved cards make recurring cleans hands-off: we simply charge after each completed visit, and you can remove your card at any time by contacting us.

They do: 20% off every weekly visit, 15% off biweekly, and 10% off every-4-weeks — applied to our Standard Clean rates. There's no contract; you can pause, switch frequency, or stop anytime.

Never. Home cleans are priced instantly online. Commercial spaces get a free walkthrough and a written quote, usually within 24 hours.

Yes — Ivory Opal LLC carries general liability insurance and our team is bonded. If anything is ever damaged (rare, but we're honest about it), we make it right quickly.

A background-checked, professionally trained Ivory Opal cleaner — an employee, not a gig-app stranger. Recurring clients get the same cleaner each visit whenever possible, so they learn your home and your preferences.

Tell us within 24 hours and we'll come back and re-clean the areas in question, free. Our 24-hour re-clean guarantee is simple on purpose: we'd rather fix it than argue about it.

Yes — professional equipment and effective, home-safe products are included. Prefer we use your products (fragrance-free, a specific floor cleaner, anything)? Leave them out and note it in your booking; we're happy to.

We default to products that are safe once dry for children and pets, and we're careful with pet routines — doors, gates, and 'don't let the cat out' notes are taken seriously. Tell us about your animals in the booking notes.